Customer Service

Orders are usually processed and dispatched within 1 - 2 business days. You will be notified once your order has shipped. If you selected a shipping option with tracking you will be notified via email once the tracking code is available. 

If you choose Lettermail at checkout, please note that is our only delivery option that is not tracked and may not arrive at your apartment unit or parcel locker. Instead, it will be delivered to your standard mailbox—the same location where regular mail is received. We recommend selecting a tracked shipping option if you require delivery confirmation or live in a building with restricted mail access.

Lettermail™:

Local (Toronto): 1–4 business days
Regional (Ontario): 3–8 business days
National (Canada): 4–10 business days

• Tracking: Not available
• Cost: Flat rate of $1.50 CAD

Lettermail is not tracked and typically arrives in your regular mailbox. It will not be delivered to apartment doors or parcel lockers. We recommend choosing a tracked option if you require delivery confirmation or live in a building with restricted mail access.

Regular Parcel

Estimated delivery: 2–9 business days

• Tracking: Yes
• Cost: Calculated at checkout

Expedited Parcel

Estimated delivery: 1–7 business days

• Tracking: Yes
• Cost: Calculated at checkout

Xpresspost

Estimated delivery: 1–2 business days

• Tracking: Yes
• Cost: Calculated at checkout

Priority

Estimated delivery: 1–2 business days

• Tracking: Yes
• Cost: Calculated at checkout

DUE TO TARIFF CHANGES LETTERMAIL IS NOT CURRENTLY AVAILBLE FOR US BASED CUSTOMERS. WE ARE ACTIVELY MONITORING THE SITUATION AND WILL LOOK TO RE-ENABLE IT AS SOON AS WE CAN.

Lettermail™:

Estimated delivery: 5-12 business days

• Tracking: Not available
• Cost: Flat rate of $2.75 USD

Lettermail is not tracked and typically arrives in your regular mailbox. It will not be delivered to apartment doors or parcel lockers. We recommend choosing a tracked option if you require delivery confirmation or live in a building with restricted mail access.

Expedited Parcel

Estimated delivery: 4–8 business days

• Tracking: Yes
• Cost: Calculated at checkout

Xpresspost

Estimated delivery: 2–3 business days

• Tracking: Yes
• Cost: Calculated at checkout

Tracked Packet

Estimated delivery: 4–8 business days

• Tracking: Yes
• Cost: Calculated at checkout

Xpresspost

Estimated delivery: 4-7 business days

• Tracking: Yes
• Cost: Calculated at checkout

Tracked Packet

Estimated delivery: 6-12 business days

• Tracking: Yes
• Cost: Calculated at checkout

We stand behind the quality and craftsmanship of our products. This Lifetime Limited Warranty covers any item proven to be defective in materials or workmanship under normal use. If a product fails due to a manufacturing defect or breaks through no fault of the customer, we will repair or replace it at our discretion.

Exclusions
This warranty does not cover:

- Normal wear and tear

- Damage caused by misuse, neglect, accidents, or unauthorized modifications

- Any product that has been altered outside of approved service channels

Claims Process
To file a warranty claim, customers must provide proof of purchase and details of the issue. Items may be subject to inspection before approval. Shipping costs will apply.

Limitations
This warranty is non-transferable and only applies to the original purchaser. Warranty service is contingent on current product availability and may be subject to discontinued models or equivalent replacements.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@alignballmarker.com. Please note that returns will need to be sent to the following address:

- 59 Orkney Crescent, Toronto, Ontario, M9A2T6, Canada 

Items sent back to us are at the customers expense as we do not provide pre paid shipping labels. Please do not send us anything without first requesting a return with our team at support@alignballmarker.com.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@alignballmarker.com.

We reserve the right to deny refunds and exchanges on items that appear heavily used or damaged. We do not return or exchange final sale, limited edition or clearance items.

At ALIGN, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of personal information:

• Contact details (name, email address, shipping address)
• Payment information (processed securely via Shopify)
• IP address and browser data
• Purchase history and preferences
• Location data for currency conversion

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide customer support
• Improve our website and product offerings
• Personalize your shopping experience
• Comply with legal obligations

3. Currency Conversion and Cookies

By using our website, you (the visitor) agree to allow third parties to process your IP address to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie that is automatically removed when you close your browser). This ensures that prices remain consistent in your local currency while you browse.

4. Consent and Data Processing

By interacting with our website, you consent to the collection, use, and processing of your personal information in accordance with this policy and Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

5. Data Sharing

We do not sell or rent your personal information. We may share your data with trusted third-party service providers (e.g., Shopify, payment processors) only as necessary to operate our business and fulfill your orders.

6. Your Rights

You have the right to:

• Access your personal information
• Request corrections or deletions
• Withdraw consent at any time
• File a complaint with the Office of the Privacy Commissioner of Canada

7. Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse.

8. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at support@alignballmarker.com.

By continuing to use this site, you acknowledge and consent to the collection, use, and processing of your personal information in accordance with Canadian privacy laws and our Privacy Policy.